Refund Policy

At DIGIGITALA, we understand that client satisfaction is of the utmost importance when it comes to our digital marketing services. That is why we have established clear and transparent policies for cancellations and refunds.

To initiate the cancellation process, clients must submit their request via telephone, email, or fax within 12 hours of placing their order. If the project has not yet been started, the request will be processed and confirmed via email. It is important to note that we do not offer refunds for cancelled orders or for projects that are manually worked on.

While we strive to deliver the best possible service to our clients, we must also acknowledge that the world of digital marketing is constantly evolving. Search engine algorithms and page rankings can change over time, and as a result, we cannot guarantee specific results or offer refunds based on these changes. However, we will do our best to optimize your website and online presence according to the latest algorithms and techniques, and we are committed to improving the performance of your brand online.

In addition to our policy on cancelled orders and manually worked projects, we also do not offer refunds for any paid amounts or transaction charges. This includes miscellaneous charges that may have been incurred during the course of our services. We are also not responsible for any errors or failed results due to incorrect URL information provided by the client. It is important for our clients to provide us with accurate and complete information in order for us to effectively optimize their website and online presence.

We also want to make it clear that we are not responsible for any issues that may arise with third party services. While we work with a variety of partners and vendors to provide comprehensive digital marketing solutions to our clients, we cannot be held responsible for any problems that may occur outside of our control.

Despite these limitations, we are dedicated to continuously improving our services and the satisfaction of our clients. We perform regular reviews of our performance each month and may release payments for the following month based on our findings. It is important to us that our clients feel confident in the value and effectiveness of our services.

We reserve the right to make changes to our cancellation and refund policy for digital marketing services at any time, without prior notice to our clients. However, we will always do our best to communicate any updates or changes in a timely and transparent manner.